Returns & Exchanges

At Shinola, we stand behind the quality of our craftsmanship and offer a seamless 30-day return policy for all unworn and unused merchandise. Whether it's a timepiece, leather goods, or jewelry, we want to ensure you are completely satisfied with your investment.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to locate your purchase and select the items you wish to return.

• 2.
  Print Your Label

  Once your request is submitted, we will provide a pre-paid UPS shipping label via email to ensure your package is tracked and insured.

• 3.
  Pack Your Items

  Securely place the items in their original Shinola packaging, including all warranty cards and certificates, and attach the shipping label to the outside of the box.

• 4.
  Drop Off and Refund

  Drop your package at any authorized UPS location; once our craftspeople inspect the return, your refund will be processed to the original payment method within 7-10 business days.