Frequently Asked Questions
Everything you need to know about our craftsmanship and services.
How do I care for my Shinola leather goods?
To maintain the quality of your leather, we recommend using our specially formulated leather cleaner and conditioner. Avoid prolonged exposure to direct sunlight or water, and wipe clean with a soft, dry cloth.
What is the warranty on Shinola watches?
We take pride in our Detroit-built quality. Every Shinola watch is backed by a limited lifetime warranty that covers the movement against defects in materials and workmanship under normal use.
What is your return policy for online orders?
Items in their original, unworn condition may be returned within 30 days of purchase for a full refund. Please ensure all original packaging and tags are included with your return shipment.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout based on your specific location.
Can I have my watch or leather item monogrammed?
We offer custom embossing and engraving services for many of our products. Look for the 'Personalize' option on the product page to add initials or a special message to your item.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also log into your Shinola account to view real-time updates on your delivery.